AI Enablement Manager in Sales Operations (m/f/d) | German Required

We are looking for an AI Enablement Manager in Sales Operations (m/f/d) to join our team in our Munich office, working in a hybrid setup.

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?
Then yoummday is the right place for you!
yoummday: "You made my day" - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents ("Talents") worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees ("Daymakers") at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).
Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

As an AI Enablement Manager in Sales Operations (m/f/d), you will drive efficiency and execution quality across our SME Sales team. You will analyze sales processes, identify bottlenecks, and solve them through the targeted use of AI tools and automation.

You will turn manual, repetitive tasks in the day-to-day sales environment into lean, automated workflows - helping us build a more productive and scalable sales organization.

• Process Analysis &; Automation: Analyze existing sales processes, identify opportunities for increased efficiency, and develop AI-powered automations (e.g., for reporting, follow-ups, data entry, and lead routing).
• Tools &; Pilots: Test and pilot new AI tools to improve sales processes and build simple internal tools and workflows to reduce manual effort.
• Knowledge Sharing: Continuously document efficiency best practices and share them with the team.
• CRM &; Reporting: Support CRM data quality and maintenance, create new reports, and adapt existing reports (e.g., in HubSpot) to the needs of the sales organization.
• Process Ownership: Act as the SPOC for our SME sales processes and maintain and update process documentation as processes evolve.
• Revenue-Driving Programs: Work closely with our VP SME Sales to develop new revenue-driving programs and take ownership of selected implementation tasks.

• Dynamic Start-up/Scale-up Experience: You have experience in a fast-paced, dynamic environment where priorities can change at short notice, ad-hoc topics need to be solved pragmatically, and long-term changes are driven forward in parallel.
• Analytical Thinking: You think in a structured and analytical way and reliably identify process bottlenecks in the sales workflow.
• Hands-on AI Experience: You have strong practical experience with AI tools (e.g., Claude, ChatGPT, automation platforms, no-code/low-code tools, prompting) and build your own solutions.
• Automation Mindset: You identify repetitive manual sales tasks and replace them with automation and AI wherever possible.
• Curiosity &; Initiative: You enjoy testing new tools (such as our pricing tool) and technologies and proactively contribute your ideas.
• Technical Understanding: You have a solid basic understanding of interfaces and integrations between different tools.
• Quick to Learn Reporting &; CRM Tools: Deep prior HubSpot knowledge is not required - you are quick to learn new tools, with support from an experienced colleague available.
• Operational Attention to Detail: You work in a detail-oriented and reliable manner and ensure consistency across recurring processes.
• Process Ownership: You independently document processes and ensure they remain consistent and up to date.
• Executive-Level Collaboration: You enjoy working closely with leadership on new initiatives and reliably take ownership of assigned implementation steps.
• Language Skills: You communicate confidently in both German and English at C1 level, both verbally and in writing.

Your Winning Deal

• Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a "Givve" card (topped up with €50 per month) or a subsidized membership with Wellpass, discounts via "Corporate Benefits", the option of leasing a JobRad, pension contributions (occupational pension &; VL) and great team and company events.
• Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do "work from abroad" within the EU for 2 weeks a year (*only applies to employees with an EU passport).
• Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the "future of work".
• The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
• Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.

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