Hotel Operations Manager (m/f/d)

TT-Line is one of the leading ferry companies in the Baltic Sea, using modern ferries between Germany, Poland, Lithuania and Sweden. TT-Line carries over 1,000,000 passengers and more than 500,000 freight units annually on its 4 routes, making it the market leader in southern Sweden traffic. TT-Line currently employs around 900 people on board and in the land offices in Travemünde, Rostock, Trelleborg, Karlshamn, Świnoujście / Szczecin and Klaipėda.

To strengthen our Hotel Operations in our headquarter at Lübeck, Germany we are looking as soon as possible for a:

Hotel Operations Manager (m/f/d)

You will oversee the seamless operation of all Hotel & Catering services on board the vessels within your area of responsibility. This includes managing the onboard shop, bar and restaurant areas, reception, and cabin services

• Ensuring the commercial success of the hotel / catering area on board
• Budget monitoring and cost control
• Develop and implement new catering concepts
• Coordination of the operation, ensuring the service quality and the standards
• Leading, motivating and coaching the team on board
• Responsible for onboard marketing
• Taking care of customer feedback
• Modernization and increasing the efficiency of the hotel & catering operation
• Planning the duty roster and working hours of the employees on board
• Ensuring the maintenance of the catering and hotel areas on board the ship
• Close cooperation on board with the nautical and technical departments and the Captain

• Apprenticeship in Hotel & Catering or degree from a Hotel Management School
• Managerial experience in Hotel & Catering, ideally as Hotel Manager, F&B Manager, or Executive Chef
• Strong decision-making, service orientation, and adherence to food hygiene and safety standards
• Entrepreneurial mindset with economic focus and hands-on approach
• Excellent organizational, communication, and team collaboration skills
• Proactive, responsible, and self-motivated
• Proficiency in Microsoft Office
• Business-level English (spoken and written)
• Class B driving license and high willingness to travel (including aboard our vessels)

• A dynamic, dedicated team that enjoys their work and fosters a welcoming, friendly atmosphere.
• Flat hierarchies and short decision-making paths
• A promising position in an established and successful company
• An extensive introductory phase
• Attractive free journeys on our ferries
• Modern office space with a fantastic view of the Skandinavienkai and the Trave River

If you are target-driven, cost-conscious, and motivated to take on operational responsibility and lead a dedicated crew, we encourage you to apply.

We offer a competitive compensation package aligned with the responsibilities of this permanent role.

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